David Skiba

David Skiba
Research Scientist

"My research focus is on implementing new and innovative multimedia dialog systems. The next generation of communications systems will provide efficient and effective connectivity for users, which in turn should help them be more productive and satisfied."

My Research

My current and previous work has been with speech recognition and user dialog systems. I have worked on everything from core speech recognition and modeling to video contact center technology and dialog service creation environments. Overall the focus has always been on providing better, more effective communication tools for people and machines.

At Avaya, I have focused my efforts on speech recognition, Voice XML, and video contact centers. I have worked on speech recognition engine implementation and language modeling for a variety of applications. I worked on creating the Voice XML server shipped as a part of our products. Finally, my current efforts have focused on video enabling the contact center through dynamic video content servers and video application creation tools.

Projects

Interactive Voice and Video Response (IVVR) is a project with the goal of video enabling the contact center. The evolution of user endpoint devices has produced the ability to go beyond a simple voice contact and enable full motion video contact. Video hard phones, internet softphones, and 3G cell phones all make full motion video communications possible today. The value of video with the contact center is not see-you-see-me video. Rather, the value is in delivering video content to enhance the dialog transaction. For automated response applications this means sending text menus as video, sending full motion video clips and images to convey information that is difficult or impossible with voice alone. With live agent interaction video may add additional information like account information, reservation confirmation, or video help instructions.

Publications and Patents

Publications

D. Skiba, G. Erhart, R. Kashi, V. Matula, “Dynamic Video Delivery in Contact Centers”, IEEE Workshop on Mobile Video Delivery, MoViD 2008

L. O’Gorman, M. Sammon, J. Bently, D.Skiba, G. Erhart, “Options For Spoken Human-Computer Authentication in Mobile Environments”, Human Computer Interaction (IASTED-HCI 2008)

Patents

7,363,212 Method and apparatus for translating a classification system into a target language

7,346,151 Method and apparatus for validating agreement between textual and spoken representations of words

7,180,991 Dynamic, interactive call notification

7,142,661 Method and apparatus for interactive voice processing with visual monitoring channel

Several other pending applications; see http://www.uspto.gov for more information.

CONTACT INFORMATION
	303 538-0253
	skiba_AT_avaya_DOT_com

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