|  |  | Collaborative Applications Research
Our central question is: How will and how should the way people communicate change because of advances in software, hardware, and wireless technologies? For each project we ask the following four questions – and require good answers: How does this change the user experience? How does this change the developers’ experience? What does this change about the infrastructure, platforms, and technology – what new capabilities are needed? What does this mean for IT? |
|  | |  | | Data Analysis Research
Data Analysis Research investigates technology and methodology to turn data into information for Avaya's systems, applications, and internal operations. |
| | |  | | IP Communications Research
The IP Communications Research initiative focuses on the technologies that enable the transformation from telephony to rich communications applications. |
| | |  | | Multimedia Technologies Research
The Multimedia Technologies Department focuses on the use of new media technology, and combinations of media types to further enhance enterprise and contact center communication. Members of the department conduct research in acoustics, digital ink, security and authentication, contact centers, streaming video, and self-service dialog systems. |
| | |  | | Networked Systems Research
Networked systems research focuses on delivering secure, reliable, high-quality IP communications over wired and wireless networks. |
| | |  | | Software Technology Research
Avaya is often described as a software company, i.e., a company whose technology and ideas are realized in software. The Software Technology Research Department focuses on improving the state of the art in software technology, in improving the way Avaya does its software development, and in fostering notification and response technology. |
| | |  | | Dialogue Systems Research
Dialogue systems research focuses on next generation communication platforms, web services, SOA, communication enabled business process (CEBP), unified communication, intelligent and converged communication services, multimodal/multimedia interaction systems, human-to-machine and machine-to-machine interaction, infrastructures and router/gateway for emerging communication paradigms over IP, and industry standard development for communication technologies. |
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