initiative leader
Valentine Matula I have 18-plus years of experience at AT&T Bell Labs, Lucent Bell Labs, and Avaya Labs Research. Over that period of time, I contributed to or led projects in multi-site call center load balancing, new services and more effective fraud control for the AT&T Calling Card, speech recognition-based telephone dialing systems, interactive voice response products, VoiceXML capabilities for Avaya's products, and the Multimedia Technologies department. Prior to AT&T, I led the LAN products group at Tecmar, Inc. I have two patents granted, and numerous patents in process. I earned my Ph.D. in Systems & Control Engineering from CaseWestern Reserve University, Cleveland, Ohio USA, and my M.S.Engineering from the University of Michigan, Ann Arbor, Michigan USA. | | | PROJECTS | |  | Acoustics and Acoustical Signal Processing
Echo cancellation, telephone design, mixing/conferencing, and solving issues related to mixed wideband / narrow band conferencing are some of the challenges posed by voice over IP. | | | | | | | Interactive Voice and Video Response
Combining voice response systems with video helps self service systems deliver a better caller experience to video phone users. | | | | | | | SIP-Based Contact Centers
Using SIP as a foundation for the next generation contact center promises to simplify the use of multimedia communications, easily support geographically distributed agents, and reduce the effort required to give every enterprise employee the context of each customer call they receive. | | | | | | | Voice Interactive Password Recovery
Authenticating a caller should be more secure than just verifying an address and a mother's maiden name--especially when the caller wants to reset a password. | | | | | | | Natural Language Call Routing
Through research work on tools and methods, it becomes significantly simpler to create self-service voice applications that ask the simple question, "How may I help you?". |
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