The IP Communications Research initiative focuses on the technologies that enable the transformation from telephony to rich communications applications.
IP Communications Research involves the development of IP-based protocols, platforms and technologies for next generation user interfaces, services and applications for enterprise communications. Early phases of the migration of voice-based telephony to IP networks are largely complete. The next phase of convergence – involving IP-based applications, data networks and devices – promise even greater benefits in terms of business and individual productivity as well as cost savings. Among the significant challenges to realizing these benefits is the harnessing of distributed ‘intelligence’ within the elements of an IP-connected framework. The IP Communications Research initiative addresses the problem of designing and deploying flexible and customizable services over a distributed framework while also satisfying the need for cohesive and predictable end-to-end communication service behavior. Specifically, we address the problem of designing end-to-end service elements, protocols and software, using technologies such as SIP and XML and that execute within end-user devices, servers and applications. Such services may be deployed on networks that are peer-to-peer, fully centralized or hybrids. Specific areas of current focus are: Rich communications user experience for the corporate employee; Architectures for IP-based end-user devices; Next generation customer service communication infrastructure; Distributed, multi-domain communications frameworks. | |
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